Returns for Online Purchases

Products purchased through www.torpinc.com may be returned within 7 days of delivery, subject to the conditions below.

To initiate a return, please contact us by email at info@torpinc.com or by telephone at 416-968-2768. Please provide your order information, reason for the return, and indicate whether you are requesting a refund, exchange, or replacement.

Returned items must be sent to:

TORP Inc.
245 Davenport Road, Suite 200
Toronto, Ontario M5R 1K1
Canada

Exchanges & Store Credit for Phone and In-Store Purchases

Items purchased by telephone or in-store are eligible for exchange or store credit only. Refunds are not available for these purchases.

Return Conditions

• All returned merchandise must be in unused, saleable condition and in its original packaging.
• Custom-order and special-order products are final sale and cannot be returned or exchanged.
• Return shipping charges are the responsibility of the customer unless the return is the result of an error made by TORP Inc. or the product received is defective.
• Claims for damaged or defective merchandise must be reported within 48 hours of delivery.

 

Out-of-Stock Replacements

If a replacement item is unavailable when we receive your return, we will offer an alternative product or store credit. If you prefer to wait for the item to be restocked, we will provide an estimated delivery date.

 

Refunds for Eligible Purchases

Refunds are issued only upon receipt and inspection of the returned item(s). Once approved, refunds will be processed to the original method of payment within approximately 7-10 business days.

Original delivery charges are non-refundable unless the return is the result of an error by TORP Inc. or the product received is defective.

 

Final Sale Items

All discounted, custom-order, and special-order items are final sale and are not eligible for returns, refunds, exchanges, or store credit, regardless of whether they were purchased online, by phone, or in-store.

Order Cancellations

To cancel an order, please contact us by telephone at 416-968-2768 or by email at info@torpinc.com.

Customer Service is available Monday to Friday, 10:00 a.m. to 4:30 p.m. EST, excluding statutory holidays. If you contact us outside of these hours, please leave a message and we will get back to you as soon as possible.

Cancellations can be accepted for in-stock merchandise provided the order has not yet been dispatched or processed. 

Custom-order and special-order products cannot be cancelled once the order has been placed.